Amazon wanted to leverage AI internally to increase productivity and leverage AI for internal Amazon organizations and teams. Using Anthropics Claude as a foundation, Amazon create at custom RAG and features to support Amazonians while still maintaining a secure environment for Amazon's sensitive information.

Problem The existing vendor marketing platform exemplified what happens when engineering priorities drive UX instead of user needs. The existing experience was a messy, fragmented journey where user consistently hit unexpected walls and basic tasks felt unnecessarily difficult. The interface was cluttered with irrelevant features, unfocused on important …

Problem A new premium service that allowed merchants to increase their exposure on Groupon.com by offering a premium location for a specified duration. Locations were bought by merchants through a third-party auction service using a predefined ad-spend. My role was Lead Product designer and responsible for the complete …

By leveraging new research and spring boarding from an existing code base, we created a competitive MVP product for our international restaurant merchants in record time and exceeded intial OKRs. The project allowed merchants to create, manage and edit bookings with added capabilities of managing their Groupon Deals. …

A Complete Redesign of the Merchant support mechanism for the Groupon Merchant Center. +17% Increase in merchant satisfaction -27% Decrease in support contacts -23% Decrease in support contacts/deal

During my time at Groupon I was co-lead in managing MIXER our in-house design system for Merchants. Establishing an online resource and information for designers to create components but to help engineers with best practices and specifics of the design system. I most recently led the effort to …